So, there was a bit to and fro getting the date sorted. 44pm and the parcel. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Use our app to: - Send a parcel from any of our thousands of local stores. Shop. The kit was due to be delivered on the 3rd. My Virgin Media App. I was in all evening and no one came to my door. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. We would like to show you a description here but the site won’t allow us. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. . Click on the brands below or scroll down to the handy brand finder. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. It is the returned hub that has gone missing on its way back to virgin. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Account - Cable. on 02-12-2021 17:04. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). on 22-04-2023 10:15. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. I don’t know what to do, each party is putting the blame on the other and I’m the paying. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Security matters. We will also take a photo of your parcel when we’ve left it in a safe. The note stated that they had left his. SpeedWe would like to show you a description here but the site won’t allow us. Options. i. Max20000. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. 13-01-2023 14:29 - edited 13-01-2023 14:30. on 04-12-2022 20:11. We would like to show you a description here but the site won’t allow us. Return parcels to Virgin Media. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Paul. . Mobile phone scam. Networking and WiFi. All the documents were signed , all. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. . Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Hopefully they can reconnect the older hub for now. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Openreach has just launched a revised. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. I would be grateful for any advice on the best way to proceed. We would like to show you a description here but the site won’t allow us. The items were not ordered or paid for by me. He assisted me with that but not beyond that. Make sure your TV and your box are switched on. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. Sports Direct. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. 07480632098. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. If you don’t have that in property the tech will install that and all the equipment. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. If you can get Quickstart, you can choose one of two delivery options. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. We would like to show you a description here but the site won’t allow us. Asked webchat today, and was advised I would be giv. And now Yodel's delivery tracker is saying that I am unauthorised to make. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. For queries on delivery charges from online retailers please contact the retailer directly. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Browse Virgin Media Virgin Media Community. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. In response to Zach_R. Should you need us again, please do reach back out to us. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Processed at National Hub. I've received no communication from virgin addressing this, in fact both of the. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Browse Virgin Media Virgin Media. . Options. We would like to show you a description here but the site won’t allow us. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. SabrinaWe would like to show you a description here but the site won’t allow us. . . I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Networking and WiFi. I've taken a look at our systems and I can see that your new equipment was activated. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I've since spoken to virgin customer service who informed me that I should have had rec. I signed up to Virgin broadband and was told my router would arrive on the 26th. Really disappointed, when I goo. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. But then the envelope arrived to return it and I used this instead. . I've called the sales team and I think they're going to try to have it resolved today. Yodel was scheduled to deliver my router on 1/9/22. Stay safe online. on 29-11-2022 08:31. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Let us know how it goes. Welcome to our community forums and thank you for your first posts. Mobile Your Account. We would like to show you a description here but the site won’t allow us. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Unfortunately we don't use the Openreach master sockets as they are BT only. We would like to show you a description here but the site won’t allow us. Let us know how it goes. I don’t have and have never had an account with virgin. The deliveryman noted that the box was left behind the “bin”. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. The talks between Virgin Media O2 and. Zavvi. . Virgin Fibre Areas only. You're claiming one of them items wasn't sent back. The Gamer Lounge. A number of queries can be addressed by the automated assistant, which will point you. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. We would like to show you a description here but the site won’t allow us. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. PER MONTH. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I booked this. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. You cannot blame the postal strikes, yodel etc. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. All materials are recycled using our UK downstream partners. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I dropped it off at the nearest Collect+/Yodel point (local corner shop). For those who don’t maybe the following video sums up their serviceSimilar to other people. My Virgin Media App. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Networking and WiFi. I don't work for Virgin Media. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Main menu; Bundles. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. My delivery didn’t arrive yesterday. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Download it for your iPhone. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Shop. 08/11/23 21:45. QuickStart, set up and connections. Not in? No worries: Yodel will leave a card explaining how to reschedule. Account - Mobile. on 02-12-2021 17:04. See Deal. Virgin text me in the 25th telling me yodel would contact - 5191673. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. . Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. In this conversation. Virgin Media is part of the Liberty Global organisation, which also includes other media and. I’ve called Virgin Media and they have launched an investigation with Yodel. I'm moving into a new place and the only information I've recieved is. At least 30Mbps download speeds in every room or £100 one-off credit. The guy did say it would be a hub 5. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Home Phone. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Virgin Media. 5 years ago: its virgin media. No hub and no tv box…. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Get it for your Android device. The earliest date for someone to pick up the hub was around 20th January. We would like to show you a description here but the site won’t allow us. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Deal. Expecting delivery of router today but Virgin Media have not given me a tracking number. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Account - Mobile. From £ 38 a month 18 month contract Check it out. SpeedWe would like to show you a description here but the site won’t allow us. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Zavvi. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Horrible, they treat customers like you own them something. Stay safe online. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Have checked junk/spam folder as well but nothing. Sign in . Options. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Manage Your Account. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. She called back and left a voicemail confirming that it was booked in and would be. Having issues? We help you find out what is wrong. Horrific service from Virgin Media !!! on 21-09-2022 16:05. To date not had any communication from Virgin Media chasing return of equipment. countjac. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. - Keep all your orders in one place. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. I'm sorry to hear you haven't received a confirmation text for your timeslot. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. ) Need help? Visit would like to show you a description here but the site won’t allow us. 09/11/23 14:35. Switched On Families. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. We would like to show you a description here but the site won’t allow us. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Today is the second day in another round of 3. When I got there Yodel's customer service said that the package was. 0 Kudos. “@virginmedia Yes. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. This sometimes will give you an estimated time too. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. If your returns label just shows the Collect+ logo, please select Yodel. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. If you have a tech booked they would have the equipment. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Stream box and remote remain property of Virgin Media. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. So far, the order has been stolen by Yodel’s driver. The advice was to recycle the old hub. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Simply select the track your parcel link in the email and enter the code to get the latest update. consumer polling and social media complaints. Networking and WiFi. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. I'm moving to a new house where the old owners had VM. There was no label in the box but searches revealed that I could recycle via. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. once the package has been entrusted to the Yodel network! 0 Kudos Reply. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. My Virgin Media App. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Excludes broadband faults and broadband network outages. on 02-02-2023 09:43. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. 3:41 PM · Jul 24, 2023. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Joining in. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Re: Virgin parcel scam. Created Sep 23, 2009. 3 weeks ago. How do I return my old box. We can understand the inconvenience caused to your day and want to best help. Welcome to our community forums and thank you for your first posts. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Sign in . What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. I don't work for Virgin Media. Unfortunately I didn't received any package tracking number nor text with delivery details. Manage Your Account. Unfortunately we don't use the Openreach master sockets as they are BT only. Number of inclusive HD channels depends on package. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. So you won’t need to hop around. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. We would like to show you a description here but the site won’t allow us. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. It's just that I'm stuck home now, waiting for the delivery without a. Networking and WiFi. Account - Cable. Yodel customer service said they couldn't do anything without a tr. Browse Virgin Media Virgin Media Community. Global Media Limited: Website for A. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Virgin mobile - yodel delivered me some one elses parcel wow. Options. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. I'm sorry to hear about the issue you're having with the returns kit. But until Thursday evening, there is no delivery, no update, nothing. on 25-04-2023 17:04. on 04-02-2023 10:23. Anything else on the BT network you could just use. Reece_MH. On our wavelength. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. When he arrived home one day he noticed a note in the letterbox from Yodel. . 09/11/23 18:12. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Unfortunately I didn't received any package tracking number nor text with delivery details. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. But if the box is truly lost, wouldn’t it be eas. on 12-11-2022 20:05. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Re: Virgin parcel scam. Despatched from BOREHAMWOOD DEPOT. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. It's disappointing howe. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. We would like to show you a description here but the site won’t allow us. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Entertain me; Broadband Deals. I was never contacted. Options. @Zach_R. on 16-09-2022 08:23. I call virgin and they have no idea about it being returned. 44pm and the. Switched On Families. Once it is, you'll receive a letter/email advising you of the date we're moving you over. It is not on any of the emails or texts sent to. I'm a Very Insightful Person, I'm here to share knowledge. Yodel’s Customer Service number is 0344 755 0117. Joining in. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. on 12-05-2023 19:08. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Security matters. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. I’m not getting anywhere with the WhatsApp service. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. 09/11/23 11:22. Yodel Delivery due tomorrow - No tracking and no order showing. Forum; Apps. Yodel returned to sender. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Apparently the tag could be damaged or missing and they can't find the parcel. Hopefully they can reconnect the older hub for now. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. May I ask if you've been able to return the equipment? For more information on this, please read here. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. - Find your nearest Collect+ store. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Security matters. The issue is there was more than one item in the parcel. and delivery tracking information. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. I can't get through to Yodel to ask them to return it to VM. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. the delivery itself is completely legit and all in my name. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Account - Mobile. My Virgin Media App. Phone. on 28-03-2023 09:35. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. .